Answers to Frequently Asked Tenant  Questions

How do I setup my resident portal?

One person in the house will get a link sent to the email they provided us which will give them instructions on setting up their resident portal. This portal will be used to pay rent and submit maintenance requests.

When is my rent due?

Rent is due by the 1st of every month. There is a five day grace period. After the 5th day rent is considered late. There is a $25/day fee for late rent. All rent must be submitted prior to the 5th for rent to be on time. A partial payment with residual rent still owed after the 5th qualifies as late rent.

What forms of payment do you accept?

Our residents love the convenience of paying online and do so through their resident portal.. We do NOT accept payments via cash or check.

Who sets up utilities?

Residents are responsible for setting up all utilities. If you need help with which utility provider to contact, please reach out to us.

How do I request maintenance?

You submit a repair request through the Resident Portal. Please be sure to be detailed. Pictures and/or a video are required to help us troubleshoot the issue as fast as possible. Someone will respond to you ASAP.

What if I have an emergency maintenance request?

The following are considered emergency maintenance requests. We recommend you to get in touch with us directly about any of these issues. Once you have got in contact with us, please go ahead and fill out a maintenance request through the online residential portal to log the request as well. - Mold - Fire - Toilet out and only one bath in house - Sewage backup - Water leak causing rising water - Appliance outage is NOT an emergency (including fridge) - Roof leak from rain is NOT an emergency - Water leak under a sink is NOT an emergency -Toilet backed up but more than one toilet in house is NOT an emergency

How long will it take for a repair to be made?

We want to have repairs made as quickly as possible. Once we receive the maintenance request, your property manager will reach out to you to further understand the issue. We will then coordinate with you to schedule one of our maintenance vendors to come out, diagnose, and repair the issue. Please be advised that someone will need to be home to let them into the property when the maintenance personnel.

What happens when my lease is up?

When a tenant has decided not to renew their Lease, we send them a move out inspection report via email prior to their Lease expiration. We typically do a final walk through and document it with photographs and a move out inspection report and go over any potential deductions during the walk through.

I am moving out, when will I get my deposit back?

By law we have up to 30 days to send the deposit back. However, our goal is to get residents their security deposits back as quickly as possible once they move out. We do need to inspect the property after residents move out and we typically are able to have the security deposit in mail between the 15-30 day window. PLEASE NOTE: Residents can expedite getting their security deposits back by ensuring they provide a forwarding address upon moving out. Residents MUST provide a forwarding address before we can mail the security deposit back.

Can I make modifications to the leased property such as painting, additions, fixtures, etc. ?

No modifications can be made without express written permission from Dahlia Homes. If you have a modification request please email us or submit a request through the Resident Portal.

What happens if I need to terminate my lease early for some reason ?

In the event that you wish to terminate your lease early, you must notify Dahlia Homes ASAP. Once notified, we will actively begin to market the property for rent. You will be responsible for rent for the entire lease term unless Dahlia Homes is able to secure a new lease with a qualified applicant. If we are able to secure a new lease with a qualified applicant, then you will be relieved from your rental obligation as of the date that the new lease starts but will lose all of your security deposit in addition to a fee in the amount of one month's rent.

Do you require residents to carry Renter’s Insurance?

Yes! We do require all residents to carry their own renter’s insurance. Renter’s insurance is fairly inexpensive and helps protect you against the unexpected.

Are your properties pet friendly?

We pride ourselves on being a pet friendly property management firm so most of our properties are pet friendly. We do strongly encourage owners to accept pets in their properties. However, it can vary depending on the property and/or owner. If the property you are interested in doesn’t specify in the property listing description whether it is pet friendly or not then please contact us to find out.

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